Privacy Policy for AgencySoftware.io

1. Who We Are

AgencySoftware.io is a trading brand providing software-as-a-service (SaaS) solutions tailored for agencies, including fostering and care organisations. Our platform is designed to help agencies streamline their recruitment and operations.

2. Information We Collect

We may collect and process the following types of personal data:

Contact details: name, email address, phone number

Company details: agency name, address, role

User data: account logins, preferences, support queries

Carer applicant data (on behalf of our clients): submitted forms, application data, communication logs

Technical data: IP address, browser type, cookies, usage patterns

3. How We Use Your Information

We use your information to:

Provide and manage access to our software

Respond to enquiries and provide support

Improve our services, security, and user experience

Fulfil legal and regulatory obligations

Send relevant updates, with your consent

4. Legal Basis for Processing

We only process personal data where we have a lawful basis to do so, including:

Consent

Contractual necessity

Legitimate interests

Legal obligations

5. Sharing Your Data

We do not sell your data. We may share your information with:

Our platform provider (HighLevel)

Cloud storage and CRM systems (e.g., Google, Stripe)

Third-party services essential to our operations (e.g., analytics, communications)

Legal authorities, if required by law

All third-party processors are GDPR-compliant and bound by data protection agreements.

6. Data Retention

We retain data only as long as necessary for the purpose it was collected, or as required by law. You can request deletion of your data at any time.

7. Data Security

We implement industry-standard security measures to protect your data, including encryption, access controls, and regular audits.

8. Your Rights

You have the right to:

Access your personal data

Request correction or deletion

Object to or restrict processing

Data portability

Withdraw consent at any time

To exercise your rights, contact us at: support@agencysoftware.io

9. Cookies

We use cookies to improve functionality and analyse traffic. You can manage cookie preferences via your browser or our cookie banner.

10. International Data Transfers

Data may be processed outside the UK, but only with trusted providers that meet appropriate safeguards under GDPR.

11. Contact Us

For privacy-related questions, contact us at:

Email: support@agencysoftware.io

We may update this policy periodically. Please check back regularly for changes.