AI Use Disclosure for AgencySoftware.io

1. Purpose of AI Usage

We use AI technologies to:

Power virtual assistants and carer-facing chatbots

Automate communication workflows (email/SMS/chat)

Support lead qualification and follow-up sequences

Generate or assist in creating templated content

Analyse user interactions to improve platform performance

These applications are intended to help our clients — particularly fostering agencies — save time, improve recruitment efficiency, and deliver more consistent service.

2. Sources of AI Models

We primarily integrate AI via secure, third-party providers (e.g., OpenAI’s GPT, Google AI tools) as part of our system infrastructure or white-labeled integrations.

All providers used are vetted for security and GDPR-compliant data handling.

3. Human Oversight

AI features are designed to assist, not replace human decision-making. Clients are responsible for reviewing and validating outputs where necessary — particularly when using AI-generated:

Carer responses

Recruitment communications

Workflow suggestions or assessments

4. Data and Privacy

We take data protection seriously. When AI is used, any input data processed is:

Logged only when necessary for service delivery or improvement

Not used to train public AI models

Protected under our existing Privacy Policy

We do not store or share sensitive or identifying data submitted through AI tools unless explicitly required to provide the service.

5. Limitations of AI

While we strive for accuracy, AI-generated content may occasionally:

Include outdated or incorrect information

Misinterpret context or tone

Require editing or human refinement

Use of AI-generated content is at the user’s discretion and should be reviewed before being shared externally.

6. Updates to This Disclosure

We may update this AI Use Disclosure to reflect changes in our practices, technologies, or applicable regulations.

7. Contact

For questions regarding AI use within our platform, contact:

Email: support@agencysoftware.io